Wanted: Wellness Assistant at Discovery

By on September 29, 2015
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Discovery Health is looking for a Wellness Assistant in Sandton to assist with all client queries – taking ownership, give regular feedback and ensure accurate and quick resolution (where possible). The incument will alsob e tasked with providing feedback to how users experience the self-service tool.

Responsibilities

  • Client Liaison
  • Monitor and assist clients use of the wellness experience kiosks
  • Accurately communicating appropriate information to internal and external clients
  • Report any issues with the kiosk, following the defined escalation process

Requirements

  • Minimum qualification matric (grade 12) certificate, passed with exemption

Advantageous:

  • Biokinetics Intern
  • Sports Science graduate
  • Physiotherapist Intern

Competencies

  • Experience working with clients, resolving queries and guiding clients on next steps to resolve their queries
  • Experience in a client-facing environment
  • Experience working with touch screen applications, and guiding and teaching clients on using the applications
  • Ability to encourage others to try new technologies
  • Ability to think on one’s feet and solve problems
  • Ability to confidently interact with clients from different groups, income segments and with different levels of comfort with technology
  • Ability to work independently and report any errors or issues encountered in the field
  • Have attention to detail and high degree of accuracy when soliciting and capturing clients feedback
  • Proactive approach to obtaining information and feedback
  • Good verbal and written communication skills in English. It would be an advantage if the candidate is fluent in other official South African languages
  • Ability to travel to different event sites on different days
  • Excellent client liaison skills
  • Well-groomed and professional at all times.
  • Passionate about both people and technology
  • Comfortable working with different technologies, mobile, web and alternative channels

How to apply

Click here to apply online

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