Call Centre Learnership at Transnet

By on November 10, 2015
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Transnet Port Terminals invites applications for a Call Centre Learnership at the Durban Call Centre.

Position Purpose

  • To be trained and skilled to act as a key channel of communication for Transnet Port Terminals Customers and Stakeholders.
  • Ensure that all telephone calls, e-mails and online queries are timeously and effectively dealt with.
  • Escalate irresolvable queries to the supervisor and relevant business units as required by Customer Service Centre query escalation procedures.
  • Class attendance and portfolio completion.

Learners will actively participate in all training programmes related to:

  • Completing the Learnership Programme inclusive of Portfolio of Evidence.
  • Maximize customer service.
  • Manage customer relations.
  • Promote Transnet Port Terminals services and brand.
  • Support customer service initiatives, manage customer information flow.
  • Recommend customer service process improvements.

Requirements

  • Matric or NQF4.
  • Compulsory class attendance, non-attendance for 2 consecutive weeks will result in the contract being terminated.
  • No guarantee of permanent placement after the end of the learnership.

Competencies

  • Ability to manage conflict
  • Assertive
  • Initiative
  • Perseverance
  • Self-motivated
  • Attention to detail
  • Telephone etiquette
  • Team player
  • Service orientated
  • Can-do attitude
  • Integrity
  • Ability to work under pressure
  • Computer Literacy
  • Knowledge of Microsoft Packages
  • Ability to multi-task
  • Ability to work under pressure in a stressful environment

Applications close on 17 November 2015

How to apply

Click here to apply online

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